Terms & Conditions

Avalon Interiors Ltd

Terms and Conditions

These terms and conditions apply to all transactions in the showroom. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at sales@avaloninteriors.co.uk or by calling 01373 466414 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.

Returns Policy
Whilst we need rules (terms and conditions), we prefer to operate within the spirit of a ‘Gentleman’s Agreement’. Not all purchases of furniture are right first time, every time. We would much prefer you have the right piece of furniture and a positive experience with us. If this means we have to work a little harder then let’s see what we can do. If you find yourself reading our terms and conditions then the likelihood is something has gone wrong! Give us a call and most issues can be resolved very easily.

Guarantees
Furniture from our in house cabinet ranges carries a two year warranty against faulty workmanship and finish faults. Our in house cabinet furniture is made from natural wood and accordingly appearances may vary. Wood finishes will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade pieces with hand applied finishes. This is very much intended and makes each piece totally individual as designed by the manufacturers. This may involve wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler may be used on our oak furniture.

Waxing/Oiling
Our solid wood furniture will require treating with wax or oil (if you have chosen that finish) every six months – all over the whole item. Wax and Oil may be purchased in store. Failure to treat your wood furniture as instructed can result in problems that will not be covered by your warranty. Maintenance kits are available to purchase in store. For further information please refer to our ‘Caring for Your Furniture’ guide attached.

Measurements
We always try to be as accurate as possible; however measurements specified by us are always approximate and may be subject to slight change. All our products are handmade and so no two products will ever be identical. Please let us know at point of ordering if you have a critical dimension that must be met.

Pricing and Payment
We are very careful to ensure that all our prices are correct. However, if on a rare occasions, we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and will give you a full refund. Payment will be taken in full at checkout and all prices are inclusive of VAT (where applicable) at the current rates.

Delivery
Our standard furniture delivery charges apply to UK Mainland addresses only. When an order contains more than one furniture item, all furniture items will be delivered at the same time as soon as all items are available. An estimated delivery time will be given to you at the point of order, however delays can occasionally occur due to unforeseen factors out of our control. Avalon Interiors shall be under no liability for any delay or failure to deliver the products within the estimated timescales.

Cancellation
If you wish to cancel your order please contact us at sales@avaloninteriors.co.uk. If your goods have not been dispatched we will refund the price of the items and any delivery charge to the same card you used to purchase the goods. This does not apply to bespoke, made to measure or special order items. We regret that deposits to secure an order are not refundable.

Contact us
If you have any concerns or questions please contact us at:-Avalon Interiors Ltd, 2 Scott Road. Westway Shopping Centre, Frome, Somerset, BA11 1AL. Tel 01373 466414. Email sales@avaloninteriors.co.uk