FAQ’s

FAQ’s

Will I receive a confirmation of my order?
A copy of your order will be given to you at the point of order showing you order number and the date of order and you will be given an approximate delivery time frame at that time. Please advise us of any periods you expect to be away and unable to accept delivery.

When is payment due?
A minimum of 30% non-refundable deposit is due with order. The final balance is due two or three days prior to delivery is due (a notification request will be sent)

How can I pay?
Either online via the Payatrader link (with debit/credit card – visa, mastercard or maestro) sent to you by email prior to delivery. Alternatively payment can be made directly into our bank prior to delivery. Sorry but we do not accept payment by American Express.

How much is the delivery charge?
If you live in the BA11 postcode area, we will deliver for FREE.

Within a 25 mile radius of our Frome store – items are delivered for £25.00

Deliveries outside this area will be charged at an additional £1.00 per mile.

Please note that any Congestion Charges/Clean Air Zone charges or Tolls will be charged in addition to the delivery charge.

Can I collect my order?
Yes – self collection is available in most instances. Access is available for vehicles not exceeding 3.5T on Scott Road.

I’ve placed my order, what happens next?
Your order will be sent to the manufacturer and it will be manufactured specifically for you. When it is ready we will call you to arrange delivery.

How long will my furniture/items take to arrive?
This will depend on the products you have ordered. Our normal delivery time is between 3 to 4 weeks. If we expect it to be any longer then you will be advised at the point of order.

How will I know when my furniture is ready?
When your furniture is ready, you will be contacted by email or telephone to arrange a mutually convenient delivery date and time (with a 2-3 hour delivery slot).

Can I delay delivery once I have placed an order?
Unfortunately we do not have the facility to store your product for any length of time therefore it is very important that you specify a ‘not before date’ if this is relevant to you.

Will all items be delivered together?
For most orders we will ensure that your full order is compiled so you receive one complete delivery regardless of how many pieces you order.

The access to my home is quite tight, what should I do?
It is important that you are sure that the product you are purchasing can be delivered (safely) into your home and into your chosen location. The sizes of each product are shown in the brochures so that you can take measurements and confirm this. If you are unsure in any way, please discuss any possible restrictions with our sales staff so that we can conduct a home survey prior to delivery to determine the safest and most efficient access route with you. You should think about vehicle access, lifts and tight stairs for example. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk. Furniture will not be lifted over garden fences or boundary walls.

Will you assemble furniture when delivering?
The majority of our furniture is delivered in one piece and does not require assembly. Beds are assembled on site. Some of the larger furniture items like Wardrobes and Dressers can come apart for delivery and will be re-assembled in situ. All furniture will be assembled and placed in the position of your choice. Our delivery team will ensure that it is level and functioning properly before they leave. They will also check you are satisfied before they leave. All product packaging will be removed from site.

How can I find out product dimensions?
Dimensions can be found in the brochures below each item code. Remember to check any doorways and stairwells the product will have to pass through to ensure your order will fit in the room of your choice.
Please ask our sales staff which products in our ranges come in sections for delivery.

Are the goods made in the UK?
All of our furniture is made in the UK and is sourced from local factories in Wiltshire and Somerset.
Our home accessories such as mirrors, cushions, clocks and decorative items are sourced from across the world.

Can I cancel my order?
You can cancel your order and receive a full refund (less deposit) if you change your mind for any reason from the time of placing your order up to the expiry of 7 working days starting the day after the date the goods are delivered. Just email us to let us know – don’t forget to include your order number. After this date our cancellation policy depends on the type of product that you have ordered as some items are made especially for you, to your specifications.

How can I arrange for removal of my old furniture?
The British Heart Foundation, Imperial Charity or similar organisations will collect your old furniture for free to help raise funds for their charity. Make sure you arrange the collection only once your furniture delivery date is confirmed. Please note that most charitable organisations can only collect furniture that is in a saleable condition, free from wear and tear and heavy stains and holds a valid fire safety label.

I cannot donate my old furniture to a charity as it is not re-saleable, how can I easily and cheaply get rid of it responsibly?
If your furniture is not suitable for resale then you could call a junk company such as AnyJunk on 0207 819 9000. Collection charges will apply. Some Auction Rooms will also collect furniture.

How do I maintain my goods?
A care kit is available to purchase in store, these contain details of how to maintain our products and include products to help you do this.

What are your opening hours?
We are open Tuesday to Saturday from 10.00am to 4.00pm

Avalon Interiors Ltd
2 Scott Road
Westway Shopping Centre
Frome
Somerset
BA11 1AL
Tel 01373 466414
sales@avaloninteriors.co.uk